Contact Information

Looking to start natural gas service in your home or business?

Please contact the Peoples Customer Service Center at 1-800-764-0111 from 7:00am - 5:00pm, Monday through Friday.

You're also welcome to fill out our contact form and we'll get back to you as soon as possible.

Understand My Bill

We want to make it easy for you to locate information on your bill, review meter readings, consider payment options, and learn how to save money on energy. From gas rates to your rights as a customer, we’ll walk you through it all.

Whether you receive a paperless bill through e-Account or a traditional paper bill in the mail, here you can learn more about the information available on your Peoples bill.

Sample Natural Gas Bill - Front

There are seven main sections to your bill. Each number on the sample bill below corresponds with additional information below the images.

Annotated natural gas bill with numbered callouts highlighting key sections such as account information, charges summary, usage chart, meter readings, payment options, and mailing details.

Sample Natural Gas Bill - Back

(view in pdf format)

Back of a Peoples Natural Gas bill with payment information, charge explanations, and contact details.

1. Account Information

Customer name, address and account number; date the bill was prepared; date of the next meter reading; and company contact information. Your account number is the number you will use when you contact Customer Service.

Account information – Customer name, address, account number, and billing dates.

2. Summary of Basic Charges

Balance and payments; Rate type; All charges; late fees and taxes; Price to compare; Price per MCF; and total amount due.

During some billing cycles from October through May, customers may receive a Weather Normalization Adjustment. Learn more about WNA.

Summary of charges – Breakdown of current charges and total account balance.

3. Monthly Usage

Average daily temperature and bar graph with comparative usage.

Gas usage chart – Bar chart comparing monthly natural gas usage.

4. Meter Readings

Beginning and end dates for the billing period; Meter reading and read type.

Meter readings – Billing period dates, meter readings, and gas usage.

5. Important Information

Important account messages. You can also submit a request to begin donating to the Dollar Energy Fund.

Payment information – Amount due, due date, payment options, and QR code.

6. Remittance Address

Account number and remittance address. You can check the box to request that a change be made to the name, mailing address or phone number on the account. P.O. Boxes vary by state and customer division.

Remittance section – Detachable payment coupon with mailing address and amount due.

7. Additional Information

Important phone numbers, helpful definitions of terms on your bill, description of charges on your bill, and a form you can use to report a mailing address change or make a monthly pledge to the Dollar Energy Fund. -View back of bill.-

Illustration of a Peoples Gas service truck driving through a city with the text “Monthly Customer Charge.”

What Your Gas Bill Pays For

Have you ever wondered what the different charges on your gas bill mean? This video will break it all down for you.

Watch Now

Cutaway illustration of a house showing natural gas infrastructure, including the gas main, service line, curb valve, gas meter, and in-house gas lines connecting to appliances.

What's My Financial Responsibility for My Gas Line?

Natural gas travels through miles of pipeline and regulating stations to reach your home. Peoples is responsible for surveys, safety inspections, and emergency investigations for gas lines inside and outside of your home. When one of these activities results in a failure or a leak on the customer’s portion of the gas lines inside or outside of your home — which are the customer service line, house line, and gas appliances — it is the customer’s responsibility to schedule those repairs with a qualified installer and to cover the cost of those repairs. Learn more about your financial responsibility for your gas lines here.