What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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April
Flooding Safety Tips

Flooding Safety Tips

As Western Pennsylvania wades through one of the wettest Aprils on record, Peoples wants to remind customers about important safety steps involving natural gas.

Flooded homes bring all sorts of challenges for residents to face, and that includes taking proper care and use of impacted natural gas appliances. Here are several important actions to keep in mind as you navigate through a flood at your home or business.

Turn off electrical appliance power. Flooding can damage appliances. In the event of a flood, turn off electrical power to each appliance and leave it off.
Do NOT turn your home’s gas supply back on. If your natural gas service was shut off by Peoples, a gas contractor, or firefighter due to flooding, do NOT attempt to turn your gas service back on yourself. Even if your appliances are clear of water, your gas pipes could still be filled with water. Those pipes must be inspected by a licensed contractor to ensure they are safe.
Do NOT relight your gas appliances. If your gas appliances have been exposed to floodwaters, do not attempt to relight gas appliances yourself. A qualified professional should check, clean, repair, and test all appliances and/or pipes. Attempting to relight a flooded gas appliance could result in an unsafe situation, including carbon monoxide poisoning. Floodwaters can put strain on your natural gas piping in a variety of ways, including shifting the foundation of your home. This can lead to leaks, so take care and call in a professional to inspect your appliances and piping before you get back to normal.
Be careful using gas pumps and generators. If your home has been declared safe to enter after flooding, and you want to clear floodwater out, remember to be cautious when using portable engines indoors. Only use water pumps and generators in well-ventilated areas, and keep a carbon monoxide detector nearby. Always follow the manufacturer’s instructions when using gas pumps and generators.
Call us! If water levels were high enough to cover your gas meter, if your gas appliances were affected by floodwaters, or if your home or business’s gas supply was turned off, please call our 24/7 emergency number at 1-800-400-4271 to check your gas pipework before using your gas appliances.