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Work Alert

Peoples is replacing meters throughout the region at no charge to customers. For more information on our meter replacement program, click here.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

Learn More  Outage Map
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We All Need A Hand Sometimes

At Peoples, we understand that sometimes it can be difficult to pay your gas bill. We are here to help you in any way we can.

We're here to help

There are many programs available to Pennsylvania customers! Whether you're dealing with problems like paying your gas bill, repairing your furnace or gas line or if your gas is shut off or might be shut off, we're here to find the best solution to keep you safe and warm. Check out the many programs Peoples has to offer below.

CAP

Customer Assistance Program
This Peoples program offers payment plans for customers based on your income or budget, rather than how much gas you use.

How It Works

  • We'll determine if you're eligible.
  • You'll complete an application by phone or online.
  • You'll provide proof of income by mail or fax.
  • If approved, you'll start receiving a special bill based on your income instead of how much gas you use.
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LIHEAP

Low Income Home Energy Assistance Program
A federally funded, state-run grant program that makes payments directly to Peoples on your behalf. These funds do not need to be paid back. If you are experiencing a heating crisis (broken heating equipment, a utility shut-off notice), you may be eligible for additional funds through LIHEAP.

How It Works

  • We'll determine if you're eligible.
  • You'll read more about the information needed to apply.
  • You'll apply either online, or by downloading the application and mailing it in.
Learn More

ERP

Emergency Repair Program
A Peoples-funded grant to help cutstomers repair broken equipment or gas lines.

How It Works

  • We'll determine if you're eligible based on your income.
  • You'll provide proof of income and home ownership.
  • A professional will visit your home to review your equipment or gas line issue.
  • A professional will come to your home and repair your broken equipment or damaged gas line.
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DEF

Dollar Energy Fund
Dollar Energy Fund grant (DEF) is funded by our customers, with a matching grant from Peoples. It provides grants to people to help with your gas bill. To be eligible for a DEF grant, you must meet the following criteria:

How It Works

  • You must have applied for LIHEAP/Crisis benefits first (when open).
  • Your account must be for residential service (single family or apartment).
  • The name on the account must be for an adult currently living in the household.
  • You must have made a good faith payment on your account within the last 90 days of applying for the grant.
  • Total gross household income must be at or below the income guidelines.
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Usage Reduction

Reduce energy costs
Our Usage Reduction Program is a weatherization program that helps customers reduce energy costs by making your home more energy efficient.

How It Works

  • Your household income must meet the guidelines.
  • Your gas usage must also meet the requirements.
  • You must have lived in the home for at least one year.
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Budget Billing

Seasonal changes in your monthly gas bill can be stressful. By signing up for Budget Billing, we'll average your monthly usage and give you a steady, affordable monthly gas bill.

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Third Party Notifications

If you are ill, disabled, or away from your home for long periods of time, you may not be able to pay your bills by the due dates. Peoples Third Party Notice allows you to choose a relative, friend, clergyman, or even social service agency who is notified if you did not pay your bill or have overdue payments.

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Braille or Large Print Bill

If you have a visual impairment, Peoples is happy to provide a large print bill or braille bill. Contact us to sign up for a braille or large print bill. You must document visual impairment.

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Relay Service

There are relay services available for individuals with hearing loss. You can cal 711, 1-800-654-5988, or TTY# at 1-800-654-5984.

Contact Peoples
Reduce Your Energy Usage

There are many simple, inexpensive steps you can take to make your home more energy efficient, which can help lower your gas bill.

Learn More

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